Order information

• First, check the SPAM and PROMOTION folders in your email program!
• If you can't find it there, you probably entered the wrong email address.
• Contact us to correct your email address! Don't forget to provide some identification, such as your name and shipping address!

You can track the status of your order in your account.

To track your package, scroll down to the delivery methods!

To cancel your order, please contact our customer service in the Contact section!

You can cancel an order if it is not yet complete . If your order has been successfully completed and we have shipped your package via courier, you can only return it.

If you don't receive the package, the system will automatically blacklist you, so you can only order in advance. Thank you for your understanding.

• It rarely happens that you don't receive the product you expected for some reason. For example, the product differs from the photo on the website, or the size on the packaging doesn't match the size on the label.
• It is also possible that the product was damaged during transport or has a manufacturing defect.
• In this case, please send a photo to sales@fansbrands.com and we will investigate the order!
• If we consider the complaint to be justified after an initial investigation, we will collect the product at our expense and send you a replacement or refund your money.

• The invoice will be sent to the email address provided at the end of the order.
• Also check your SPAM and advertising folders!

Have you realized afterward that you ordered the wrong size, or would you like to add something to your order, or perhaps you didn't manage to choose a gift?

• You can request a change to your order until it is completed .
• You can request a change of delivery address by contacting the courier service.
• You can also send an email, but during weekday business hours it is better to request a change by phone as it will be processed more quickly.